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Weird problem after update.

(Topic created on: 28-06-2023 09:12 PM)
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kmack
Explorer
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Installed update last week or whenever it was and ever since then my finger print scanner icon has been dissappearing from the screen, anyone else had this?
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13 REPLIES 13
RetroRampage
Pioneer
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I have a flip 4 so idk what the problem is
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GusB
Big Cheese
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Yes me too, this is a known bug...have to wait for an update now.

It is just the icon missing, the sensor still functions.
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Bigtasty65
Hotshot
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That's weird because I've just bought my S23U. So I got the big update after virtually a couple of hours of use. I've not got that bug. Or it's not showing up yet at least. Are you in the UK?
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KP_76
Voyager
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How often do you get this happening? Can you still unlock without the icon showing? Many of us have ours set so it disappears every 72 hours or so as part of phone security, which prompts me to enter my pass code. If you're getting this more frequently, it's a bug. You could try deleting your fingerprints, restarting the phone and then reentering your fingerprints to see if that helps. Otherwise, do report it as a bug.
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-Robot-
Samsung Members Star ★
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Mines been fine, but as @GusB was saying its a bug and others reporting same issue
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-Robot-
Samsung Members Star ★
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Not everyone getting this issue
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Bigtasty65
Hotshot
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Yeah it's weird why it shows up for some, not for others.
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SFGuy79
Journeyman
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In the fingerprint settings you can try toggling the icon off and back on, make sure it's not set to only appear after tapping the screen. Screenshot_20230629_072527_Settings_1000013489_1688019928.png
-Robot-
Samsung Members Star ★
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The update make changes to core OS, sometime some of the files don't get overwritten or corrupts other files, it happens..

I am sure if you factory reset it will fix it but that's is a pain, better off waiting, they will fix it