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Unlock issues

(Topic created on: 06-12-2023 10:25 AM)
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JKendrick
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Hi is anyone else having issues with unlocking there s23ultra the past few days the screen just stays black takes me a few mins to get the screen to wake up to unlock although last night I couldn't unlock it atall 
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4 REPLIES 4
Piper123
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Not seeing that issue at all I'm pleased to say.

How are you trying to wake the screen up?
S24 Ultra
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JKendrick
First Poster
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Tried double tapping , side buttons and bixby it would take around 3 minutes before my screen would show anything luckily I have since done a soft reset which had fixed it.
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Joeeye
GrandMaster
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I had a few quirks a week or so ago. But now everything feels supercharged and smooth. No unlock issues for me fortunately.

Try heading to: Settings>Advanced features>Motions and gestures
Check to see if Double tap to turn on screen is enabled.
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BandOfBrothers
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I haven't experienced this issue @JKendrick personally. 

Just as a generic troubleshooting step try >  Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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