UI update made unusable 10x images in S23 ultra

[Dr_Tahir]

Dear samsung 

After updating UI, I noticed my super zoom 10x camera images got useless and washout in color and contrast. I also noticed focusing issues and very weak optimization in the images using super zoom 10x camera.

Please address this problem. 

Thanks for consideration 

Tahir 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Thank you for your question.

Are you referring to existing images in your gallery or photos apps or are you referring to taking new pictures using the camera app?

[Dr_Tahir]

This is what happened after update

Same image with telephoto 3x camera :

 

[Dr_Tahir]

Hi

Thanks for reply

Please check the images 🙏 

As you can see the 10x camera has just turned to garbage 🗑 

[Tourbillon De La Vie]

What's the last firmware update you had? Did you wipe phone cache partition after update 

[Dr_Tahir]

 

[Dr_Tahir]

Yes, I did wipe cash after update. And I also did a reset camera settings and cleared storage data of camera app.

No improvements observed! 

[Aslidian]

Any updates here from Samsung?

Found this thread online as I am also facing the same issue, the same as several other users it appears.