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Trying to open the Galaxy store, but it won't

(Topic created on: 17-01-2024 10:08 PM)
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DIABLOMAI
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I'm trying to open the Galaxy Store on my S23 Ultra but this error message keeps popping up. I've tried updating, restarting, clearing app cache and even clearing the cache partition on my phone. But nothing has helped. 
Can anyone help. I've tried everything short of resetting my phone. So before I do, is there another way?

If I hit cancel, then this page pops up:

image

The white bar is some kind of button have no idea what it says. But when I click it then it goes back to the first page.
11 REPLIES 11
johnthedon85
Journeyman
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I had an issue earlier. Think it was Internet traffic tbh as got in later. My issue is I am still waiting on my unpacking discount code...sigh
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DIABLOMAI
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Maybe I'll wait, been have this issue for almost a week now.
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DIABLOMAI
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As for the code, it's hit or miss, I got it in my email, but a friend of mine didn't.
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johnthedon85
Journeyman
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Hmm, sounds like it's not linked if it's been that long. Does it allow you to uninstall and reinstall the app?
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DIABLOMAI
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Yeah, I've tried whatever I can think of, short of resetting, getting the S24, so I don't want to go in the hassle to download all my apps/data multiple times
BandOfBrothers
Samsung Members Star ★★
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Try Settings > Apps > Samsung Shop > Storage > Clear Cache >  Clear Data. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

DIABLOMAI
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Did that,no luck
Anonymous User
Not applicable
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Thanks.
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TheBigG
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I think you need to switch to the "Samsung Store" app - I could open the "Galaxy Store" app, but it just takes me to a Web page that says to install "Samsung Store".
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