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Samsung 23 Ultra not charging two

(Topic created on: 02-04-2024 05:02 AM)
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Ealv
Apprentice
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I just got this issue today out of nowhere. My wife and I both have the same phone and models since we bought them together. Her phone is experiencing the same issue. When we both tried to now connect to my PC device we both got an error stating "Power Surge on the USB device." We have tried multiple chargers and charger boxes but cannot charge them. We managed to get her to charge out of our USB port or Bluetooth speaker, but it's inconsistent charging. Is anyone else running into this issue? 

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5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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I cannot check with my phone @Ealv as I always wireless charge.

Do the phone's charge as they should using a wireless charging pad or stand ?

You could try steps such as >

https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/ 

https://www.samsung.com/uk/support/mobile-devices/issues-with-wired-charging/ 

There is a diagnostic tool found in your Samsung Members App. 

A Samsung Service Centre can assess your phone. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Ealv
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I tried all these steps and no the only way the phones are charging is wireless. Even when they are charging they don't seem to be fast charging even on the wireless pads.............

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Tourbillon De La Vie
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I would try different compatible charger. 

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Piper123
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If this is happening on two separate devices, would indicate a problem either with the charger or the pc.

Is your cable a data cable or data and charging cable?
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Ealv
Apprentice
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I does it with any connected cable. I seemed to have narrowed it down to a fast charging issue.

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