s25 ultra return

[bnisakher99]

I bought s25 ultra from Samsung physical shop on 26th of February and I opened the seal but did not download anything on it and I went to the shop to return it but they told me I can not do that because I open the seal so How I can solve my problem?

[johnz237]

Hi! Welcome to the samsung members community!

This is fully dependant on the retailer. Maybe try returning online. If they say no, there's not much you can do

[Piper123]

Hi there

Assuming you are in the UK.....

I'm also presuming you bought from a Samsung store not from another retailer like Curry's?

As the device isn't faulty, then as you've broken the seal it is no longer "new".

The legislation does not guarantee a return if you don't like something. Especially in this case where there would have been samples to handle in the shop.

So no right of return here.

[robobob]

And if you were able to return then there would be a restocking cost %20 normally as the seal is broken.

[Piper123]

Isn't that just for online sales?

[facu1ty]

So, the cooling off period doesn't seem to apply anymore when it's been opened. Take a loss on it. Sell it at a bargain price or trade it in for something different. Or maybe carry on with it for a few more weeks. See how you get on. You may change your mind. 👍🏻

[smiley]

I believe this is the difference between online purchases with the 'distance selling rules' with a 14 day cooling period, and buying from a retail store when there is an opportunity to test / try on / inspect the product before the purchase.

For store purchases I believe like piper mentioned... it all depends on the store and their policies. Some are more understanding than others.

[facu1ty]

He mentioned it being a Samsung store, so I wouldn't be very hopeful. I remember years ago trying out so many different phones with Vodafone and sending them back within the cooling off period, eventually sticking with one. Those were simpler times. 🙌🏻

[Joeeye]

Such is the nature of the beast. Brick and mortar stores will struggle harder and have been for many years now, no matter the industry.