S23 - update Fev 2023 - Camera setting can't open

[Sperenz]

Hi,

Since the last update, i can't not change any settings on my camera. 

As soon as i click on the option the menu and close automaticaly. I try to clean all application data but don't fixe the problem. Same error happen on Raw/video... settings. 

Everything was working before this update

[BandOfBrothers]

If clearing the camera cache in Settings, Apps, Camera, Storage and Clear Cache does not help then please run the diagnostic tool in your Samsung Members app and see if that highlights anything.

Also try Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If no help then send feedback via your Samsung Members App and await a reply @Sperenz 

If I can be of any further help then please don't hesitate. Take care.  😎 

[Sperenz]

Thank for your answer. i send the feedback of error with Samsung Members App now. Hope that will solve the problem for the next release

[Sperenz]

On Safe mode, i still encounter the error and can't change my camera settings

[BandOfBrothers]

You're very welcome @Sperenz  👍 

Please do let us know how you get on. 

[TessM]

Hi @Sperenz ,

do you have get any error code or messages when you try to do that? Have you checked if there are any pending updates for the phone software? You can do this from the phone Settings> Software update> Download and install. 

[Sperenz · Accepted solution]

With the last security update from march 2023, the issue is now solve. 

[HermesDR]

did anyone find the fix for not being able to access camera setting? i've did the March update, reset and clear cache.

[KYoe S22S23]

Go to Settings > Developer Options and look for Don’t keep activities. Disable that setting..

Then, clear data n cache.. its should be okay

[Members_sjYQnWJ]

seems the suggestion from "

KYoe S22S23 solved the issue

"