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S23 Ultra screen not responsive while charging

(Topic created on: 24-06-2023 08:42 PM)
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cutitas
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I own a samsung s23 ultra for few weeks now and evry time i am plug it in for charge the screen becomes inresponsive and the phone is getting laggy i have tried 3 diffrent chargers 1 super fast charger from samsung 2 super fat chargers form amazon all 3 have same results.
It is so bed that i can't even use the phone once i unplug it from charging phone works perfectly fine without any issues 
Can anyone help me ?
My phone is a carrier based from three u.k
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24 REPLIES 24
Tourbillon De La Vie
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Have you updated the phone? 

lyl123
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Have you updated to the latest software? Also maybe restart your device if you haven't already as your phone needs to be restarted every so ofter to keep it running at its best!
cutitas
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It runs the latest update
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cutitas
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It runs the latest update and it has auto restart on.
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lyl123
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Have you tried plugging in the charger and restarting it with the charger in?
cutitas
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Yes, still does the same inresponsive screen and phone lag
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lyl123
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Honestly not sure what else to suggest at off the top of my head unfortunately but maybe put an error report to samsung and ask them
cutitas
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How do i do that ?
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lyl123
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Go to support and scroll to the bottom click error reports it will ask you to allow photos and videos. Allow them come back to the app and you should be able to state your problem after looking for "display"Screenshot_20230624_220116_Samsung Members.jpg