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S23 ultra screen nonresponsive to touch after software update today

(Topic created on: 03-04-2024 06:36 PM)
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Hounslow24
Journeyman
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Hi,anyone having this issue ?Following software update to my s23 ultra today, screen has become non responsive to touch. Cache wiping,turning off and on hasn't been of any help. Any solution?
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15 REPLIES 15
keith30
Legend
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Read that today on Sammobile.com site about all the complaints flooding in since the ui6.1 update was released for the S23series. Your same issue was one of them being reported. Touchscreen, fingerprint problems ect
Robin999
Samsung Members Star ★
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Yes as Keith has said numerous reports coming in regarding this. Only the S pen is working on the screen. No fix as yet unfortunately.
Hounslow24
Journeyman
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Thank u for update. Kindly keep me posted once any resolution found out
Robin999
Samsung Members Star ★
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It has been suggested that some of these issues have arisen because the devices have had non OEM screen replacements in the past. Do you fall into this catagory?
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Hounslow24
Journeyman
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No
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Robin999
Samsung Members Star ★
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Thanks. I take it you still haven't been able to fix this? Will keep checking and if I hear anything then I'll post here.
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bex1985
Journeyman
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I had the same issue, my phone was a replacement from insurance company one week ago. I've gone back to my zflip 3 in the hope that in the near future they will provide an update to fix the issue. I tried clearing the cache, resetting and eventually reset back to factory settings with no luck. So frustrating
Hounslow24
Journeyman
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That's right,it's not fixed

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