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S23 Ultra - Camera does not work. It says "camera failed." Please can you help?

(Topic created on: 15-06-2023 02:50 PM)
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cazlin
Journeyman
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My new s23 ultra camera dies not work. It says "camera failed" I have re started the phone multiple times. I ha e re booted the phone multiple times to no avail. I have no idea what to do next. Please can you help? 🙏

43 REPLIES 43
Members_amZnHwE
First Poster
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Never works

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Members_amZnHwE
First Poster
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never works

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Members_amZnHwE
First Poster
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Such an obvious comment 

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Sometime1
First Poster
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I am getting the same error. Mine is related to my front camera.  When I clear cache and data the camera app opens but when I try to switch to front camera I get the "camera failed" pop up. If I close the app and reopen it I get "camera failed" again and the camera will not open. Going back to clear cache and data starts that whole cycle again.

I have started in safe mode and still get "camera failed."

I tried to run diagnostics in the members app. When it gets to front facing camera the screen is black. I can click on the button and get the sound feedback that would indicate a picture has been taken. Then it freezes. I don't get the message asking me if it worked. It stays on the picture taking diagnostics screen. Only now the take picture button is inoperable.

 

Checked in safe mode

 

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