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S23 screen NOT WORKING after 6.1

(Topic created on: 10-04-2024 04:50 PM)
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MagTib
Apprentice
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Just had automatic update onto 6.1 and my phone is dead. Completely non responsive! 
ive tried shutting down, on and off, safe mode, NOTHING WORKS!!!

im FUMING. I have no phone! 
what can I do? This is unacceptable!!! 

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11 REPLIES 11
Piper123
Samsung Members Star ★
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Hey there

Sadly a small number of users have reported similar issues on here and as yet Samsung haven't acknowledged or released a fix.

You may need to contact Customer Support to see if they can log it. I suspect there may be a fix on the next release but this hasn't been confirmed.
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MagTib
Apprentice
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Thank you.

unfortunately, I now have no phone and this is unacceptable.

terrible of Samsung! 🥴👎🏻👎🏻👎🏻

Robin999
Maestro
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Have a look here, note the bit about Google Discover. May or may not help.

https://www.sammobile.com/news/samsung-offers-temporary-fix-galaxy-s23-touchscreen-issue-one-ui-6-1/
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TheQuietWild
First Poster
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I had the same issue. I had to flash my phone and re-install 6.0

phone works great now

 

 

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Tomh1099
Journeyman
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Was this easy to do?😂 Can't believe how long Samsung have let this go on for and haven't even seen an official post from them about it🙃
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MagTib
Apprentice
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I don’t know how to do it.

 

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TheQuietWild
First Poster
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When I get off work I'll share the link to the article I used. It wasn't really hard at all.

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MagTib
Apprentice
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Ah thank you. Please! 

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sean1987
First Poster
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This happened to me for the last 2 weeks booked a repair in and for the last 2 days it's been fine ..the screen was flicking then wouldn't turn on it's weird
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