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Original topic:

S23+ Bluetooth not working for phone calls

(Topic created on: 28-03-2023 11:01 AM)
csdall
First Poster
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Galaxy S23 Series

Hello all!

I am having issues with my new S23+ and receiving/making phone calls with a Bluetooth headset/headphones. The Bluetooth function works fine for everything else, including pairing with my headset/headphones to watch movies or listen to music, and pairing with my car to receive or make phone calls, listen to music, etc.

However, the Bluetooth functionality does not work with phone calls when paired with a headset/headphones.  For example, I have my headphones paired and am listening to music. I receive a phone call, or go to make a phone call, and the Bluetooth automatically switches off. If I hang up/end my call, the Bluetooth then turns on, and automatically picks up the music I was listening to/movie I was watching. 

This occurs regardless of the type of headphones/headset I am wearing (Beats Powerbeats Pro Wireless Earphones, Sprout Harmonic 3.0 Bluetooth Headphones, etc.).

I have reset/restarted my phone multiple times, unpaired and repaired my devices, nothing is working. Please help!

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3 REPLIES 3
Alfsdad
Navigator
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Galaxy S23 Series
In the Bluetooth connection is the Audio toggle on or off. If its off it won't pick up called. See screenshot Screenshot_20230328_125325_Settings_1000001594_1680004405.jpg
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Alfsdad
Navigator
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Galaxy S23 Series
It needs the Calls toggle switched on. As well as audio.
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Bumper69er
First Poster
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Galaxy S23 Series
Had a similar issue was an internal fault now on my second handset
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