"Extend Unlock" not working with "Trusted Places" (i.e., Home)

[Mike246]

On my Samsung S23 Ultra (through Verizon), the "Extend Unlock" feature is not working with "Trusted Places" (set to my home address selected using Google Maps) while I am home. Even with that set in "Trusted Places" (and being there!), I'm having to enter my phone's 4-digit PIN *each* time I turn on my phone -- even if it's a minute after it was on the previous time. (I also have a "Trusted Device" specified (my laptop which is almost always running), but my phone doesn't appear to recognize that either as I still have to input my phone's 4-digit PIN each time I turn it on.) This is very frustrating!

[Janisian]

• Unfortunately the problem I have is the opposite. The trusted places don't work. I have tried removing them and reentering them several times but they still don't work, sadly. Thank you anyway though.

[Qt88]

I'm sorry you haven't found a solution to your issue Janisian, this is so frustrating! The deleted trusted place I never put on there to begin with returned after a while so clearing the credentials didn't get rid of that issue but since I reset my home location on the map, the extend lock has been working fine and the deleted trusted place hasn't returned either. I'm going to keep my fingers crossed but I'm not holding my breath.

[Neilg65]

Try turning on the customisation service without making a routine. I noticed there are samsung trusted places and google trusted places, or at least 2 UIs to set the same thing. They may be arm wrestling...

[Tired_of_the_BS]

Thanks for the input, but Customization Service has been on the whole time.  It makes no difference.  The Extend Unlock feature has actually been getting worse over the past couple months.  I'm sick to death of Samsung/Google not caring about this feature not working. 

[Carlw4]

Thanks but that's always been on 

[Carlw4]

Agreed!! This will likely be my last Samsung product, not just phone but anything.

It seems all if them, Samsung, Apple, Google, Microsoft conduct themselves in such a manner that users/customers are constantly irritated by failing functionalities.  They're never fixed, people constantly gaslight and ignored. Moreover, many if these issues are what we consider standard, everyday, normal and expected functionality.

You go for help and what, you gave to go through the front lines of ads,buy this buy that. You ever buy anything and THAT process works flawlessly, effortlessly, blissfully. Have a problem, take a number and "please add it to the wish list". Wow we've never heard or or thought of that issue. Wow. After all its only 2025, we just emerged from the "Hello World" level of programming, please bear with us, while we give you the proverbial finger.

THEN.....the "How did we do" support email. Please blow smoke up our you know what while we further annoy you.

[Janisian]

Sorry but you need to reread the post. It's not always on. It doesn't work. That's what the post is about.

[Janisian]

Unfortunately that doesn't work either but thank you.

[Carlw4]

(A) I can assure you, I don't need to reread anything. A few have already made the "post" moot by pointing out THAT HAS NO EFFECT. This is a long standing issue. Ive been in this conversation for a looong time.

(2) I think you need to read the entire topic to see many have come up with hopeful solutions only to find out, EVERYONE STILL HAS THE SAME ISSUE 

(3) If you want to be "Mr. Objective" please make sure you're up to date on the topic so you can better understand everyone's POV.