What are you looking for?

Showing results for 
Search instead for 
Did you mean: 

Original topic:

Pre-order 23 ULTRA with wrong email.

(Topic created on: 03-02-2023 03:02 AM)
Onim Hossain
First Poster
Galaxy S23 Series

Hello all,

Hi, I'm a student. So I use student account to pre-order s23 ultra. So I paid a few pound less. But unfortunately I gave wrong email. Instead of .com I wrote .con.

When I track my order with the order number and that wrong email, I could see the processing. it will arrive on February 14th. So I called samsung support team. the guy told me he will fix this problem.
but now when i put the wrong or right email with the order number it says there is no order.
what should i do now?



Samsung Maker ★★
Galaxy S23 Series

It may take a short while for Samsungs systems to update when the agent amended the email.

Clear your browsers cache and cookies etc and then try tracking again.

Fortunately this wouldn't stop / delay delivery but I appreciate the communication from Samsung is part of the process to track delivery.

If this hasn't self resolved then perhaps give the department another call just for official clarification @Onim Hossain 

If I can be of any further help then please don't hesitate. Take care.  😎 

Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "