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Postage and Packing instructions missing

(Topic created on: 09-02-2023 09:13 PM)
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Simmo71
Pathfinder
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Hello, would somebody be kind enough to post the instructions I need for sending my trade-in devices off to Samsung please?

I'm in the UK, I have the "Tracking" sticker but no instructions on how to pack it all up for sending, thank you. 
23 REPLIES 23
Paulf1
Voyager
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I always put mine inside a different box then I discard the label they send you and send it next day signed for cos it's got £500 insured just in case but you could put it in any bag its not like the samsung ones are any better than a plastic bag taped up... no big deal
Wastedagen
Pathfinder
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I just put it back in its original s22u box, wrapped it about 4 layers of medium sized bubble wrap, sealed it with brown packing tape and then stuck the 48hr tracking label on it.. Got an email yesterday to say the received it OK. Bloody bomb proof it was.... 😂
Simmo71
Pathfinder
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Had my email to say they received it today ☺
DaveLorde
Explorer
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I'm in the same situation as the OP - new phone arrived with 'Switching Instructions' in the box that said 'Read the enclosed leaflets' and 'Refer to the Postage & Packing instructions'. But no leaflets, no P&P instructions, and no returns bag.

Guess I'll just stick it in the original box & return it in the bag the new one arrived in...

The returns label in the box has a 'Trade in customer reference' number at the bottom.

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