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Phone Still stuttering on 4 K Video.Sending Error Reports a waste of time.

(Topic created on: 28-09-2023 04:49 PM)
222 Views
Charlestsa1
Explorer
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I'm still not making any progress with fixing the stutter on my 4K videos,a problem that I have had on the first and replacement phones.The second phone I have had since April!.
Send Error reports. Sent 2 but like all other avenues the customer is completely ignored!
Nobody at Samsung is aware of this problem and they point blank refuse to even respond to their forums or take any notice of any other forums or videos on line which show this quite clearly.
I have listed in detail below what is happening.Perhaps a user can try this for themselves and let me know what happens .
1.Set phone to record in 4K HDR 10+ at 30fps.Select 60 and the result is far worse!
2.Press Record.
3.Pause after about 45 seconds.
4.Start recording again after about 1 minute.
5.Repeat the above around 5 times.
6.On the 6th recording there will be some stuttering.
7.On the 7th and subsequent recordings very bad stutter.
If you press stop and start again exactly the same sequence is repeated.
As phone 1 and 2 are doing exactly the same then there must be a serious flaw somewhere in the software.

6 REPLIES 6
Pugs1957
Samsung Members Star ★
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Absolutely no issues for me.
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Charlestsa1
Explorer
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Did you carry out the above procedure?
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Pugs1957
Samsung Members Star ★
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Yes.
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Piper123
Samsung Members Star ★
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No issues here.
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Joeeye
Maestro
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Tried on mine with OneUI 6. No stuttering issues doing your procedures. UHD 60FPS HDR 10+ 1x lens.

HEVC, 7m video 7.59GB. Disabled auto FPS.
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Uzoma
Voyager
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I have the same issue with my S20FE 5G, it happens in 4k30 mainly with video stabilisation on. HDR10+ is unusable since that lags and glitches like crazy. Using regular video still glitches though, especially when recording a moving object and panning with the same speed as the object.
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