24-04-2024 06:16 PM
Since installing the latest software update , my phone has developed a thin vertical line on the right of the screen.
Can this be repaired under warranty or is it a software issue ?
24-04-2024 06:30 PM - last edited 25-04-2024 10:30 AM
24-04-2024 07:07 PM
25-04-2024 05:22 AM
Yes @Members_vx2Lnev contact Samsung Support for your region who will assess the phone.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-04-2024 01:25 PM
@Members_vx2Lnev: Please head to the Phone app > Dial *#0*# into the Keypad > Select Red, Green and Blue from the series of grey tiles that appear on-screen. Is the line visible in any of these tests?
If so, then please head to Samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred channel, and an advisor will be able to arrange for the phone to be inspected and repaired by an authorised Samsung engineer.