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No volte option

(Topic created on: 24-10-2023 11:14 PM)
4795 Views
Daviek28
Pathfinder
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I have just received a text message from the Three network, saying they are updating all their 3G masts to 4G/5G and that I don't have a phone that's compatible, went on their help section regarding turning volte on and I don't have those settings anywhere.

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6 REPLIES 6
Piper123
Samsung Members Star ★
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You'll definitely have the option on S23 series

Settings
Connections
Mobile Networks

Make sure you have 5g/4g/3g/2g (auto connect) selected.

That solves your question.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
Piper123
Samsung Members Star ★
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Note that 4g may also be called LTE
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
ynneL
Hotshot
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Try making a call and see if your phone stays on 4G that means VoLTE is enabled by default not all networks allows you to toggle VoLTE on and on I have an EE and Vodafone sim in my phone and only EE will allow me to toggle VoLTE on and off but VoLTE is active on Vodafone it just won't let me toggle it
PaulC59
Troubleshooter
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If your phone is compatible eg S23 etc It could be your SIM card that needs updating you could check with your mobile operator to ensure you have a 4g/5g SIM
davepb
Pathfinder
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This is good advice.
I'm on Voxi (Vodafone) and the volte option doesn't appear at all.
I'm assured by them it's working though.
Bemnet
First Poster
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the same is true on my phone Volte is not found 

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