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No Samsung Wallet on S23 Ultra?

(Topic created on: 19-02-2023 09:57 AM)
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sdcu
Journeyman
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Why doesn't Samsung Wallet work on my S23 ultra 512GB when it clearly says here it is supported?

wallet.JPG

My S21 ultra worked just fine and I definitely did not expect this to NOT work on the S23 flagship.

22 REPLIES 22
Fiona26
Samsung Members Star ★
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It's working fine on my s23 ultra. Does it come up saying its not supported? What's the issue you are getting?
Blessed4life
Black Belt 
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Hi, it's working fine for me, when setting up, make sure to give all permissions needed also leave the NFC toggle & location on.
I have it working on my s23 ultra & on my watch also.
Also make sure to activate this Google section of your account in your Google option in your
Screenshot_20230219_101502_Google Play services_1000000552_1676801970.jpgScreenshot_20230219_102307_Settings_1000000554_1676802187.jpg
sdcu
Journeyman
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The error is the screenshot above.

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sdcu
Journeyman
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I have all of that enabled, re-installed the app just now and no change.

Unless the phone came with a stupid FW block for whatever reason that doesn't make any sense whatsoever, I can't see a reason for this not to work if my S21 ultra worked just fine, same country etc.

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Tourbillon De La Vie
Samsung Members Star ★
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Did you transfer data from your previous device? Uninstall and reinstall the wallet app

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sdcu
Journeyman
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I did yes but I literally just un-installed it, rebooted phone, installed again and when I copied apps over Wallet didn't get copied anyway.

Same error

Not sure if something still cached somewhere?

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sdcu
Journeyman
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Checked the difference in versions and on my S21U Samsung Wallet which works and is on version 5.1.80

And my S23U version is 2.5.61, downloaded from Galaxy Store and doesn't update to anything newer.

That look wrong to me.

Can someone here that has it working confirm what version you have please?

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Fiona26
Samsung Members Star ★
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Here you go, have you looked to see if you can update from the Google store. Screenshot_20230219_145948_Samsung Wallet.jpg
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sdcu
Journeyman
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Thanks, so that sort of confirms I am unable to update to the latest version (there was an update available on my S21U, probably from 5.1.80 to 5.1.94

Any idea how I might fix that? 

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