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open attached documents

(Topic created on: a month ago)
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lisa0416
Explorer
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Help, I had remote access with Samsung for a different issue a couple weeks ago. They had me do a soft reset and still did not resolve that issue.
Since the soft reset when downloading/opening attached documents, the only 2 options that show are Samsung health and Google wallet. I have no clue how that happened. I can not figure out how to get my s23 to give we the options that used to come up, word, pdf, Google, ect.
Being a foster carer I have lots come through I need to be able to open.
Thanks in advance
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15 REPLIES 15
Robin999
Maestro
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Are the apps associated with pdf's, text documents etc still installed?
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lisa0416
Explorer
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yes they are, I had to forward the documents to my other email in order to open them
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Robin999
Maestro
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Which email app where they on originally?
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lisa0416
Explorer
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Yahoo, which is my primary and always gave me word and a couple other options until samsung support had me do a soft reset
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Robin999
Maestro
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Usually, when you download an attachment, various apps are presented to you (as per screenshot) and you can choose to open with just once or always. Do you not get this anymore?1715713613283_1715713613278_0.jpg
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lisa0416
Explorer
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yes I'm getting samsung health and google pay..lol. but opening from my Gmail it gave me several so got to be in my settings but I've tried & can't figure it out
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Robin999
Maestro
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Have you tried reinstalling the Yahoo mail app again and setting it up from scratch.
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lisa0416
Explorer
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no I haven't even thought of it, I'll try now. thank you
lisa0416
Explorer
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just reinstalled, same options to open with Samsung health and google pay..lol
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