Merge call/conference call issue

[MrBoopsy]

I have encountered an issue with the Samsung phone app on my new S23 Ultra. When attempting to merge calls to initiate a conference call, the merge call feature fails to function, displaying the message "call won't hold." I have verified that the app is updated to the latest version. As an alternative, I tested the Google Phone app and experienced no difficulties in merging calls for conference calls. Given the superior AI features of the Samsung phone app, I would prefer to resolve this issue and continue using it. Kindly provide a solution to rectify this problem.

[Tourbillon De La Vie]

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[-Robot- · Accepted solution]

Do you have conference calling enabled on your account

I have issues in the past not sure same error messsge as it was a long time ago. It turned out that I need my carrier to enable it on my account.

Have you checked with your carrier that conf calling is enabled?

[Meninos]

Hi, I don't suppose you know how to record a call on the A15 Samsung phone please? Thanks

[MrBoopsy]

Indeed, that solution proved effective. They disabled and then re-enabled the feature, which subsequently restored its functionality.

[-Robot-]

Glad I could help