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Members app and beta "One UI Beta features aren't available because your service provider has changed"

(Topic created on: 01-03-2024 03:38 AM)
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CircArgs
First Poster

‎01-03-2024 03:38 AM - last edited ‎02-03-2024 03:52 PM

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I want to leave the beta. I switched carriers. I had gone into the app to switch before. Clearly it didn't take. Now I cannot interact with the app. The customer support via chat was not helpful. Please fix this.

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Glenntech
Samsung Members Star ★★★

‎01-03-2024 06:05 AM

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One UI Beta?
The Beta program finished some months ago for this.
Is it the Members App you are having trouble with?
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CircArgs
First Poster

‎01-03-2024 04:03 PM - last edited ‎01-03-2024 04:04 PM

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In response to Glenntech

Apps are telling me they do not support my device like Google Wallet for example. I had exited the beta a while back and seeing this lack of support I looked back again. When I go to the members app it shows members.jpeg

 

"Welcome to the One UI Beta" leads me to believe somehow it thinks I am still in the beta causing the app compatibility problems. Then, not being able to interact makes me think something more is wrong.

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