27-06-2024 11:43 AM - last edited 27-06-2024 11:45 AM
Trying to set up an S23 FE, coming from an A53 and it is looping on this screen here (image provided above).
The phone is not faulty, because this happened on the first S23 FE we bought — we went back to the shop and they exchanged it for a brand new S23 FE. Now the brand new handset is doing exactly the same thing, so we’ve established that it’s something to do with the account or Smart Switch itself.
Can we get some advice on this?
Alternatively, is there a way to completely reset the new phone and start again? I tried turning it on and off again, hard restarting/rebooting, and it still won’t reset the Smart Switch process/transfer. It is just stuck in this infinite loop.
27-06-2024 01:44 PM - last edited 27-06-2024 01:54 PM
08-07-2024 05:19 PM
03-08-2024 05:15 PM
12-11-2024 05:11 PM
I am having the same issue with a Galaxy A04e that my daughter bought. We sent the first one back thinking it was faulty but the replacement (brand new) has the same issue - it just loops on the Google Updates page and then says there was a problem and to try again.
We've tried the reboot, system reset, boot without SIM but nothing works. We've also tried copying her account using Smart Switch but that throws an error also. Does anyone have a solution for this ?? I'm thinking maybe we set up a new Google account for her but then she'd lose everything and we'd have to set up for Family Link all from scratch.