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Biometric login for apps not working

(Topic created on: a month ago)
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TA-S23
Apprentice
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I used to login to a number of apps e.g. banking or lottery, using biometrics (fingerprint). Since update to UI 8 this option has disappeared. I have rescanned my fingerprints. No help. Is there something else I need to setup? I have looked inside the relevant apps and I could not find how to turn on biometric login. Please help.
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4 REPLIES 4
Tourbillon De La Vie
Samsung Members Star ★★
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In the banking app is the biometric option selected? Toggle it on and off.
Wipe phone cache partition
• Power off the device.
• a USB-C cable to a PC or another device.
• Hold Volume Up + Side Button until Recovery Menu appears.
• Select Wipe cache partition/ Confirm Reboot system.

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TA-S23
Apprentice
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Thanks for your suggestion but no joy. Still no biometric option.
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TA-S23
Apprentice
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Success. I keep some apps in my Secure Folder. I had to re-register my fingerprints inside the secure folder. Thanks.
giocogc
First Poster
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Thank you so much , samsung didn't bother to give us some messages regarding that 🙏
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