18-09-2024 02:14 PM
Hi,
I have reset my S23 Ultra and upon restarting the phone there is a prompt for a password to unlock it.
I have since learnt that this is a google security feature and i hadn't removed my google account before the reset.
Trouble is it's prompting for a numerical code that don't ever remember setting up. It wont let me do anything else other than take me to this numerical unlock screen. What can i do?
Solved! Go to Solution.
19-09-2024 12:54 AM
18-09-2024 02:37 PM
18-09-2024 04:12 PM
merci
18-09-2024 06:36 PM
18-09-2024 06:39 PM
Hi,
I tried obtaining the google codes using the method you mentioned but that did not work. I've attached a picture of the lock screen, i literally can't go to any other screen. I have put all the codes in i thought it could be but the time between when i can re-enter the passwords doubles each time.
It won't let me restart or turn off the phone. If it prompted my google password i could unlock it but there is no option for that.
19-09-2024 12:54 AM
20-09-2024 11:46 AM
Thanks for you help. One of my kids had skipped the google login bit after a reset and i was stuck on this lock screen. I had managed to get it to the recovery mode and reset from there. All good now.
29-12-2024 11:04 PM
Hello there. I'm having the same exact issue with Samsung Galaxy 23 ultra but I can not get it to hard reset what so ever. It's in airplane mode. It does not show up on my find my mobile account. It has my mom's phone number which IDK why. My daughter did it all and she doesn't remember what, who, when or anything. Please help me figure this out so Im not stuck with a 1200 dollar paper weight.
Thanks in advance
21-01-2025 11:06 PM
21-01-2025 11:08 PM
I cant remeber that code and I have reset the phone but stil this