keep restarting my phone

[RichHyperX]

I bought a phone 20 days ago.. and now it is rebooting repeatedly and unexpectedly.. I don't know what to do.. and I don't know why I am facing this problem... Has anyone ever faced this? Until now..the phone has not stopped and continues to reboot....

[Tourbillon De La Vie]

Bought phone from where? 

[GoanGeek · Accepted solution]

Smartswitch or started from new ❓

[BandOfBrothers · Accepted solution]

Hello @RichHyperX 

Some generic troubleshooting steps you can try are >

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
• As a last resort back up and factory reset.
• Samsung Link > Phone keeps rebooting. 

If I can be of any further help then please don't hesitate. Take care.  😎 

[RichHyperX]

from China

[RichHyperX]

started from new

[BandOfBrothers]

@RichHyperX 

Have you now resolved this issue with your phone ?