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How do I report video issues to samsung themselves

(Topic created on: 27-09-2024 03:18 AM)
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Rio3505
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They don't listen and half the people here tell me to clear cache partition to fix the video lag but nothing works. I want to report it to samsung themselves and send video evidence so km asking if they have a support page that they actually listen to reports on instead of discarding them with their crappy ai service
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BandOfBrothers
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Hello @Rio3505  👋 

You can send feedback directly to Samsung via your Samsung Members App. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

GoanGeek
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Hi.

As mentioned. Only way to report is via the feedback icon on the app here.

We are all customers like yourself. So, basically, give answers based on our own experience or learning from others.

Also, I believe the s24 ultra is the only phone that does 4k recording on all lenses ( I guess that's why I upgraded to it)

Historically, Samsung has struggled with video issues here and there, and while the average user might not notice it, someone who uses the feature often will notice the glitches and frame drops, etc.

On my S21 ultra, I used to just film with the main lens only and try not switching lenses as it seemed to mess up.

So maybe you might have to restrict yourself and be a bit more creative with your choice of lenses and how you shoot with them.

It is not ideal and not really a solution, but it is what is
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Rio3505
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The s21 series to 24 series does 4k on all lenses I believe but only 4k30 up until the s24 series where it can record 4k60 while changing lenses.

I find there is no point in other lenses if it lags when I start recording because even if I start recording on 3x and I don't touch it it will lag so much. It's disappointing and everytime I report feedback via the app it never gives me any answers
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Rio3505
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Yeah they didn't get back to me at all it's such a waste. Samsung is a shitty Korean brand
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Rio3505
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They don't even get back to you. Samsung is a scam
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