20-04-2024 07:27 PM
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20-04-2024 07:34 PM
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Hi there! That's an odd one, @barryg27, and it might require you to have the phone replaced (since it seems that you just got the S23 FE recently), just in case the steps I recommend don't resolve this for you.
The first step to try would be a soft reset on your S23 FE. This doesn't erase any data but it tends to solve most connectivity issues by giving your software a fresh start.
To do this, press your Power and Volume Down keys together until you see the Samsung logo. I then recommend testing the function of your phone's Wi-Fi by performing a hardware test. To do this, please head to the Support section of the Members app > Select 'View tests' underneath the Phone diagnostics heading > Wi-Fi. If the test shows your phone's Wi-Fi is functioning normally, this would indicate an issue that the Internet Service Provider can investigate and resolve.
However, if you are still and only experiencing an issue connecting to Wi-Fi on your S23 FE, the comprehensive guide below (from our colleagues at Samsung Africa) contains a series of steps to get you connected again:
I would recommend working through each of the steps systematically, as the first couple of steps may be sufficient to ensure that you can connect to Wi-Fi again. Please only perform the Factory reset as a last resort.
Please let me know if this helps.
27-04-2024 03:59 PM
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27-04-2024 04:13 PM
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27-04-2024 04:14 PM
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12-08-2024 06:50 AM
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02-09-2024 06:37 PM
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Sometimes l can connect but drops out again within a few minutes
02-10-2024 01:45 PM
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There are numerous threads about wifi issues with the S23FE. We had the same problem as desscribed above. Samsumg refused to acknowledge the issue even when shown all the threads on their Members app. Luckily returned mine within the window. I would suggest you show them all the threads and demand a refund. At this point the handset should be recalled.
28-10-2024 11:10 PM
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I have the same problem, Mobile company even changed the phone for me, but still.the same. I can be sitting in a room.with other users and my wifi keeps disconnecting and reconnecting . It is so annoying.
29-10-2024 10:00 AM
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