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S23FE Slow Wifi

(Topic created on: 27-01-2025 01:29 PM)
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Members_eQKrlvG
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Hi, we just upgraded my twin daughters phones to brand new S23FE's, my wife also got a new S24FE at the same time and I use a S21Plus, one of the S23FE suffers from very slow Wi-Fi at home, all other phones (and devices) are fine it is just this one S23FE. If I turn the phone off and on again it is fine for around 5-6 mins and then goes slow again (less than 1mb when all other devices gets almost 300mb). I haver tried forgetting the network and signing in again but still the same and rebooted the router but no change - any ideas?

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lminvti
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Hi @Members_eQKrlvG and warm welcome to the community 👋

Try reset WiFi settings.
Settings > general management > reset > reset WiFi and Bluetooth settings
JAMES4578
Samsung Members Star ★★
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Hi @Members_eQKrlvG   Try resetting the wifi/Bluetooth settings first.  However if does not help some additional advice.   go to Settings - Connections - Wi-Fi - Tap the cog next to your router, under view More  select the MAC Address Type and set this to Phone MAC. If the issue persists, I would suggest pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, the reason being that this will refresh the software and address any issues that might be causing problems. 

You could try Safe Mode and keep it in this Mode for at least 2 hours, https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/  if the issue is not present in Safe Mode would pinpoint recent third party apps which have been installed.


I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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