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Google Photo attachment issues

(Topic created on: Wednesday)
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TravelTom84
Journeyman
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I have been having issues sending photo attachments using Samsung Email and Google Photos. I had remote support who just said I need to resize attached images to bypass an issue. However, I have since realised that if I attached through Samsung Gallery then there are no issues and the photos send fine and open with no issues by the recipient 
7 REPLIES 7
Rob99
Voyager
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How are your photos stored in Google Photos? If they are uncompressed that may be the reason they won't send. I think Samsung Email has a file size limit. The Gallery app may resize them automatically.

I personally could never get to grips with Samsung EMail, it's far too clunky and fussy for me. Gmail is much better in my opinion.
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TravelTom84
Journeyman
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I have a Sky email address, which is primarily why I use Samsung email. It also works on my Samsung Watch. I don't remember having this issue before. I use Google Photos are they are automatically backed up.
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TravelTom84
Journeyman
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Where do I find out what my photos are on Google?
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Rob99
Voyager
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Click on your icon top right, go to photos settings, backup, backup quality and the options are original or storage saver
Rob99
Voyager
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I'm sure GMail supports Sky addresses
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Tourbillon De La Vie
Samsung Members Star ★★
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I find if I download the photo first from Google photos then it forwards ok via email. Otherwise it just sends it as link
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Moiramon
Samsung Members Star ★
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That's what I was thinking. They're trying to attach photos that are backed up in Google photos but not stored on their phone.
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