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Google autofill not working since update

(Topic created on: a month ago)
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Members_ob9bUOu
First Poster
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Since I updated last week autofill passwords no longer works! 

I use Google Chrome across all of my devices and it's only my S23 that it has stopped working for. I have attached screenshots of what I can see when on a website which I have a saved password but I am unable to click on either of the autofill options! Nothing happens at all.

I have tried all of the suggestions I've seen on similar posts - Google is set as my preferred service, cleared cache, restarted (it worked once after that but stopped again). I tried swapping to samsung pass then back to Google but still nothing.

Please can someone help

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7 REPLIES 7
Tourbillon De La Vie
Samsung Members Star ★
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Did you wipe phone cache 

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Robin999
Black Belt 
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Ensure you are syncing your passwords.

Open Chrome app on your phone and ensure you are signed into your Google account.
Tap 3 dots in upper rh corner
Goto settings>sync. Ensure passwords is toggled on.

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jayleerz
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If yours is doing the same thing mine was, which is not letting you tap on anything in the Google box, passwords, auto fill, etc. I finally got mine working.  I cleared my cache and restarted my phone and it still didn't work.  You have to do a hard restart.  Basically you hold the volume down and power button together.  Do not let off of those buttons, don't touch anything else, it takes what seems like at least a minute, the screen will go blank (keep holding), then it will finally restart.  Now everything is working again.

liggerz87
Pioneer
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I didnt know you could change the password thing I kept getting samsung highjacking it I checked now and changed to Google ill update if I encounter your problem also you could try turning phone off leave for 5 mins then power on the above comment should fix it to
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I read on another link to fix this: do a reset of your phone. Long hold lower volume button and power button. This should fix issue with all updates to chrome. It's nonsense to have to research bugs in this way. I was totally confused with why this happened. Google/and/or samsung need to beta these updates before releasing them With no clear fix. Good luck with bugs in the future.

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geanbean
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I'm having the same problem,I have to keep restarting the phone and then it will work for a while but will eventually stop working again
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Ajacobs8884
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I am having the exact same issue! I have tried e erything to fix the issue but nothing works

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