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Galaxy Store Not Opening

(Topic created on: 23-01-2024 10:24 PM)
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I have this problem too (2)

Gaw2020
Student
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Galaxy store will not open for me and I'm getting error code UHE:23b78a18f000
Anyone got any ideas?
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16 REPLIES 16
ShazB07
Hotshot
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There's a few of us with this issue. Send an Error Report. That might get Samsung to sort it out. 👍
AndroidDoctor
First Poster
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Me too not working on all my devices I'm in the uk
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MrFinland
Pathfinder
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I'm having the same issue as well
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BandOfBrothers
Samsung Members Star ★★
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@Gaw2020 

Try long holding down on the app and tap on the update portion. 

You could also try Settings > Apps > Choose Galaxy  Store > Storage  > Clear Cache > Clear  Data. 

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Gaw2020
Student
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Found if I switch off wifi it starts working - not ideal if updating or downloading apps but its something
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STC1966
Apprentice
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Me too !!! Seems like the Samsung guys have a big problem with this. Glad it's not just me !!
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STC1966
Apprentice
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Yes. Daft as it sounds this actually works !! It has just told me to update to a newer version where you have to accept new terms and conditions. I'm wondering if this is thevreason the Galaxy store app is malfunctioning today ?
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keith30
Legend
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It is working for me on my S22ultra and iv'e had 4 app updates this morning come though.
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STC1966
Apprentice
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I've been on to the Galaxy people and they are aware of the problem. A helpful guy named Bryan talked me through various workarounds but none of them did !! It's now over to the Samsung boffins to sort this for us.

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