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Fingerprint sensor broken!!

(Topic created on: 31-08-2023 06:20 AM)
1204 Views
intsum
Apprentice
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Samsung Galaxy S23 ultra 
All of a sudden my finger print sensor stopped working!!
I get error messages ' Cover the entire fingerprint sensor'.
Did a quick sensor check using *#0*#, got fail on the following checks.

DBIAS_CAPSENSE_CHECK - FAIL
DBIAS_TUNED_DBIAS_VOLTAGE - FAIL

Very disappointed, expensive phone and relatively new

Any Samsung expert, please advise

13 REPLIES 13
Tourbillon De La Vie
Samsung Members Star ★
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Contact Samsung support via members app

intsum
Apprentice
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Sensor check on Fingerprint Screenshot_20230827_214250_HwModuleTest.jpg
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Tourbillon De La Vie
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Let them deal with it 

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keith30
Mastermind
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Seems to be a common problem with the S23 series, quite few people on here reporting that issue now.
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intsum
Apprentice
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Oh no, seems like a design defect, if the same flaw is replicated in multiple devices.
I really hope that samsung has some sort of fix which does not include a hefty repair fee.
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Tourbillon De La Vie
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Sounds more like under warranty repair 

baritone
First Poster
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Mine is the same it will not accept my finger print or face recognition
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baritone
First Poster
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I'm having trouble some one is setting my apps off after I gave trouble getting to sleep because of medication 2 nights running my phone has woke me up as if someone is trying to get in touch then I can't get back to sleep but it keeps saying there are going s on in the background get extra security Ee say I don't need it
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baritone
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I'm going on holiday on the 3rd September do I have to take it into shop or will you do it
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