Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Email sync icon

(Topic created on: 09-05-2024 10:33 PM)
805 Views
dunewanderer
Journeyman
Options
Why can I not remove an annoying "syncing emails" icon from my home and lock screen? It's not necessary and I want it removed!
0 Likes
11 REPLIES 11
Robin999
Maestro
Options
Just swipe it away like you would any notification. At the moment, it's a known bug, but you can still dismiss the notification. My phone is the same. It only reappears on restart.
dunewanderer
Journeyman
Options
Thank you 👍
Bigtasty65
Hotshot
Options
Why don't you use the dedicated email app for the one you use, Gmail, Outlook etc?
0 Likes
dunewanderer
Journeyman
Options
I use the Samsung email app for my Outlook and BT accounts. I use the GMail app for those accounts.
0 Likes
Bigtasty65
Hotshot
Options
I use the Outlook app for my Outlook email and find it works very well. I take it you use the Samsung email app because of more features?
0 Likes
dunewanderer
Journeyman
Options
No particular reason. Just used it when I got the phone and haven't changed since!
dunewanderer
Journeyman
Options
Thank you for the tip. Have now switched to the Outlook app and removed the Samsung email app 👍
Robin999
Maestro
Options
I use the Gmail app for both Gmail and Outlook email accounts.
0 Likes
AaronAJ
Moderator
Moderator
Options

Due to the Google apps freeze security policy for Android 14 and above app freeze in mobile security helps extend your battery life, reduces application notifications, and optimizes your device's performance. It allows you to select which apps to stop or prevent from running in the background.

To prevent the syncing process of email from ending, now the email sync process uses foreground services instead of background ones to prevent the system from ending them with a new update. So if you allow app freeze on the Email app, it will work properly without any problem in the syncing of emails. So its normal behaviour of showing notification as "Syncing Emails" from Android 14 and above.

In the case you want to disable the notification (it will only disable notification, app will perform as usual in background) please do the following:

Open the Email app > Settings > Notification > Notification Categories > Email Sync notifications (toggle to on/off) if you cannot see "Notification categories" option, you can enable it by doing the below:

Settings > Notifications > Advance Settings > Manage notification categories for each app.