DISAPPOINTED

[Ciprian6891]

What in the world is wrong with Samsung???

I have an s23 ultra, just done latest update and all of a sudden I start getting an error while charging, moisture in the charging port?! I've used the phone in the rain couple of times but not recently. On top of that is not the first samsung I've seen with this issue. I work in sales for a company that sales samsung devices, I had 4 samsungs s24 ultra and an a55 all with same issue. I've seen loads of videos making fun of Apple but that's a reliable device. I also used iPhone 15 pro max for underwater shots and never ever had this issue. Samsung used to be alright but now is over👎

[Ciprian6891]

I didn't say are mine, I had 4 customers experiencing this issue and now mine got same issue, only thing I can think about is a bad software update

[maodaa]

The absence of personal experience or prior knowledge does not negate the possibility of the issue's existence. I don't understand that kind of people thinking they are example for the rest!!!

[itsnotlookinggood]

The absence of personal experience and knowledge in the majority of people using this phone (and other samsung phones) doesn't not negate the possibility but reduces it heavily and substantially 😊

[itsnotlookinggood]

It's like a plane crash. There are hardly any crashes (but some still happen) with the advancements we've made so if someone says they been in 4 plane crashes, you've got to be suspicious 🤔

[-Robot-]

I had similar issue on the previous update, what I did was clear cache and then pwoerdown completely, plugged in the power, it showed charging and the restarted.

moisture error dosappeared

[Babishko]

Like you, my USB charging port has died on my S23 Ultra after a recent update. I tried all the usual recommended remedial avenues but to no avail. My two year contract expires next month, so I have decided against going through all the data switch over business after a repair, especially as the S25 Ultra will be released shortly. I would also have to pay my insurance excess towards the repair. My device still wireless charges fine, but this takes longer and is not as convenient. I don't blame Samsung for all this though, as these things simply happen. My S23 Ultra has been a great device, and I will have it repaired off contract, and use it as a second phone when I upgrade. I have a repair specialist who I trust thankfully.

[red__line]

My Samsung Galaxy S23 started having the same problem. Doesn't charge and displays a moisture detection alert. The phone has NEVER been imersed or exposed to rain. 

This is the second Samsung Galaxy with the same issue. My old S9 also had never been imersed. 

The last time it also happened just before the release of a new model... It is a strange coincidence... What is the expression? PROGRAMMED OBSOLESCENCE? 

Even if it not the case, and it is a real physical problem, it is a bad device! The phone has never seen water, and won't charge anymore because of "moisture detection"?!?!?  

Even if the phone had been under water, it a phone with water protection.

@Samsung, what will be your solution to our problems?