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Defective display

(Topic created on: 17-04-2023 10:17 PM)
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mohmed12
First Poster

‎17-04-2023 10:17 PM

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Hwy i have india. Samsung s23 ultra and its new and i have spot  on display  i
And it also appears in lock screen and currently i live in uk can i have service in uk

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7 REPLIES 7
-Robot-
Samsung Members Star ★

‎17-04-2023 10:33 PM - last edited ‎17-04-2023 10:33 PM

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Warranty is usual only valid in the country to which it was sold. You can get it repaired from Samsung here but you will need proof of purchase and it will cost you
mohmed12
First Poster

‎17-04-2023 10:37 PM

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What if i get insured in uk
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-Robot-
Samsung Members Star ★

‎17-04-2023 10:53 PM

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You can't add insurance, after it's damaged, also wouldn't the cost be as much as repair cost?
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mohmed12
First Poster

‎17-04-2023 11:39 PM

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Its not damaged but its defective peice
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mohmed12
First Poster

‎17-04-2023 11:40 PM

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If it samsunsg fault they should cover worldwide
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BandOfBrothers
MegaStar

‎18-04-2023 05:22 AM

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@mohmed12 

Can you elaborate a little please ?

Where did you purchase the phone  ?

How long have you owned the phone ?


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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AndrewL
Moderator
Moderator

‎18-04-2023 01:01 PM

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@mohmed12: If you head to the Phone app, dial *#0*# into the Keypad, then select Red, Green and Blue from the on screen options, is the spot visible in any of these tests?

Please be advised that our phones come with a regional warranty which covers the device in the region it was intended to be used in. Due to software and hardware variances that exist in our devices from country to country, and without warranty coverage, it won't be possible to complete a repair in the UK via an authorised Samsung Service Centre or Experience Store.