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Custom routine not activating

(Topic created on: 17-06-2023 06:52 PM)
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DeanySevigny
Explorer
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Hi all. I've tried setting a custom routine whereby when I open the Google Wallet app, I want NFC to activate automatically and to deactivate when I close the wallet. The phone says it's all set up and ready to go, but every time I try it, NFC remains deactivated.

Anyone experienced anything similar and have any tips? Thanks in advance :smiling-face:
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7 REPLIES 7
PaulM1
Moderator
Moderator
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Hi there, @DeanySevigny. I want to ensure that you get this useful Routine working as expected. 

Please could you enclose a screenshot of this particular Routine (e.g. the If and Then conditions) as it is currently set up on Modes and Routines?

I just want to see if there is perhaps a setting that needs to be added, or adjusted. 

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Neo001
Legend
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Routine to activate NFC on opening Google Wallet does not work. I have sent an error report for this issue. You can also send an error report via the Members app.

Screenshot_20230617_201222_Samsung Members.jpg

 

DeanySevigny
Explorer
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Here you go Screenshot_20230617_191626_Modes and Routines.jpg
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DeanySevigny
Explorer
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That's so frustrating 😞 when I had the S20 it worked fine
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PaulM1
Moderator
Moderator
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Thanks for confirming this, @Neo001. I also appreciate you sharing the screenshot, @DeanySevigny.

I've tested this and, indeed, it's not currently working with Google Wallet. The same Routine does work with other apps I've tested (including, of course, Samsung Wallet). 

Our developers will let you know the next steps, so please submit an Error report:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/

Please update the thread when you get this resolved.

CindyFlowerGirl
Student
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@Neo001 

it works on my phone, maybe your phone is broken? You can do a factory reset

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DeanySevigny
Explorer
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Have you had any update on this? I'm still unable to do anything with it
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