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Cannot tap on saved password

(Topic created on: 22-04-2024 02:57 PM)
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nutmegcat
Apprentice
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Hi, in the last week I have been unable to tap on saved login details for any app or website. Normally they are either prefilled and I use Mt fingerprint or I start typing, the details come up with password as dots and I tap it and log in. Now I cannot tap on the details at all and have to manually type in every time. Any ideas? Thanks
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6 REPLIES 6
Tourbillon De La Vie
Samsung Members Star ★
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Clear data under settings for your browser app

nutmegcat
Apprentice
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Thanks, but that didn't work
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Tourbillon De La Vie
Samsung Members Star ★
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Wipe phone cache too

nutmegcat
Apprentice
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Thank you so much - it worked!! 😊
nutmegcat
Apprentice
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Not working again. 😞
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AndrewL
Moderator
Moderator
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@nutmegcat: I'm sorry to hear that this issue has returned. If you found that wiping the cache partition resolved the problem initially, are you able to pinpoint any actions that you have performed in the interim that might have resulted in the Samsung Pass/Google Password Manager details not populating as expected? 

In the meantime, please try heading to Settings > General management > Passwords, passkeys, and autofill > Preferred service, and make sure that your preferred option is selected from here. You may also wish to try setting up an alternative service to see if you experience improved stability. Let me know how you get on. 

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