05-03-2023 01:34 AM in
05-03-2023 09:17 AM in
05-03-2023 06:36 PM in
On your old phone -- did you delete your google account and samsung account from the following sub menu settings/account and backup/manage accounts. You have to do this while the device is still online. If you don't the device is still locked to your goggle and samsung account -- this is feature of factory reset protection and is used to protect against a stolen phone being reset.
05-03-2023 07:08 PM in
I have noticed in the past , even though I have removed the accounts from the old phone and then finished with a factory reset - it still showed up in my google account only to find several days later it had disappeared. This might be what you are seeing.