Can no longer scan Libre 2+ sensor with NFC

[Sazzy87]

Since the new update I can no longer scan my sensor to get my glucose readings. My phone tells me NFC is off when I try to scan my sensor even though it's very clearly on! I use NFC for contactless several times a day with no issues except when I scan my sensor. I need it to work!!

[Tourbillon De La Vie]

Try diagnostics via Samsung members app

[Sazzy87]

Thank you for your comment. I went and checked them all and they all say they're working but still when I go to scan my CGM instead of vibrating shortly then a slightly longer vibrate then showing me the reading it just continues to make short vibrating sounds and then I get an error message to say it can't read the sensor. The sensor is definately working as when I click on the LibreLink app I can see my glucose levels but just scanning it doesn't work. Hopefully it will be something Samsung will sort with their next update 🤞

[Tourbillon De La Vie]

Try wiping phone partition cache
• Power off the device.
•  a USB-C cable to a PC or another device.
• Hold  Up + Side Button until Recovery Menu appears.
• Select Wipe cache partition/ Confirm Reboot system.

Test in safe mode
https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[Members_ADChDl2]

Spoke to Abbot who say Libre Freestyle 2 Plus App is not compatible with Android 16 / One UI 8.0. This causes a number of issues which can vary from Phone to Phone. They are working on a fix but no timescale yet

[Sazzy87]

Thank you 🙏