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Original topic:

Camera s23 ultra issue

(Topic created on: 08-12-2023 07:26 AM)
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MrNigrou31
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I've had a Samsung S23 Ultra for 4 months and after the update to One UI 6, it started to vibrate when I use the camera at x1 from the bottom right diagonal to the top left diagonal. You can see this strange problem in this video ->

https://youtu.be/GO5tloxUG4A?feature=shared

I did several tests with the Samsung application and other apps. I noticed that by deactivating stabilization in Open Camera, this problem disappears but in the Samsung app, even when deactivating stabilization, it always makes this strange vibration. It only happens with zoom x1 and only with the diagonal movement described above.

I would like to know if anyone has ever had this problem ? And above all, if it's a problem with the One UI 6 update or a mechanical problem because I don't want to send it for repair if it's a software problem

Thanks 

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4 REPLIES 4
Joeeye
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That definitely does not look like a software issue, I'm afraid. That looks and sounds like a hardware fault.
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MrNigrou31
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Its a brand new 😟

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Guv99
Student
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Samsung care? 🙄 within 6 months of purchase, you are able to add it. If you think its a hardware fault then a warranty claim?
https://sales.samsungcareplus.assurant.co.uk/plans-estimator
Members_AcdbtTv
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Mmm I got exact the same issue. Did you get any answer from Samsung warranty?

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