Bug with one ui 7.0 notification bar

[Prodavidix]

Hi everyone, I have a problem since I updated my s23 phone to One UI 7.0. When I use apps to play media and the playback appears in the notification section, sometimes when I try to pull down the notification shade, it starts glitching - several icons overlap, and the phone completely freezes, even though everything keeps running in the background. If I try turning the screen off and on again, nothing changes because it's like the touchscreen becomes unresponsive. The only solution is to restart the phone. I'd like to know if I'm the only one experiencing this issue and

when it will be fixed.

[Moderator]

Hi @Prodavidix, welcome back to our Community.

Considering the anomaly you are experiencing on your device, I suggest you to proceed with a system Wipe cache partition, following the steps below:

• Turn off the phone
• Verify the USB connector is used, for example by plugging it into a PC
• Hold down the Power and Volume Up key
• When Samsung appears, release only the Power key
• When the blue screen appears, also release the Volume Up key
• In the next screen there will be many items: move with the Volume Up or Volume Down key to select "wipe cache partition"
• Confirm this choice with the Power key
• Move to the "Yes" item and confirm again
• Finally, place on the "reboot system now" item and confirm.

I would like to reassure you that this operation will not delete any personal data, however, all those obsolete system cache files that may somehow generate momentary malfunctions will be deleted.

Keep me updated, I remain available.

Have a nice day! 

Danilo_L
Samsung Community Expert.

[Prodavidix]

Hi, I cleared the cache as suggested, but unfortunately the issue happened again today. The multimedia notification duplicated itself and caused glitches in both the notification bar and the phone interface. I was still able to open the multitasking view and access the notification panel, and I could unlock the phone with the fingerprint sensor. However, aside from that, the phone became completely unresponsive. I tried closing the app that was playing media, but that didn’t resolve the issue. The only thing that worked was performing a reboot.

[Claudia_S]

Ciao @Prodavidix

thank you for the feedback provided with the result of the recommended procedure.

In this case, it is necessary to perform a backup of the data and then restore it to factory conditions.

This will resolve any conflicts that may have arisen during the installation of the update.

To support you in these operations, I suggest you view the following links:

Backup: https://www.samsung.com/it/support/apps-services/metodi-pour-execure-il-backup-e-il-restauro-dei-dat...
Restore: https://www.samsung.com/it/support/mobile-devices/how-do-i-delete-all-of-my-personal-information-fro...

After the restore, you will need to reconfigure your device without immediately importing the backup.

In this way, conflicts can be ruled out.

Let me know if you fix it.

Bye!

[Prodavidix]

Hi, I've tried restoring to factory settings, but the bug keeps reapearing