Bolton Preparing Service Destroyed My Galaxy S23

[gaberel]

I have reported before in previous post about what happened with me at Samsung repair point at EE's Bolton And the issue didn't solve yet.

Case and email been sent for more than a week with full evidences with photos too proofing what happened with my phone.

I was promised by Samsung team to be patient till they investigated then nothing happened here I just wasted my time and my phone still broke due to Last Software Update now I see how Samsung Warranty work as like "Fake Warranty" they can't even fix the phone which High-end version and they just rushing to make more sales but after sale service is nightmare guys they see my post now and any of them If they have any solutions for my case can comment here!

The case was My phone went to restart itself all time after last update then handed to Samsung repair service they didn't fix it and scratched all phone around however the issue was just Software. 

The Phone on my desk for about 3 weeks i can't use it after i paid a lot of money.

[Tourbillon De La Vie]

Did you escalate further with EE? Post in their forum too 

[gaberel]

I just need a phone in working condition to be able doing work my business going down because of that they stated in their warranty if phone didn't get fixed their responsibility to replace it. I am literally stuck and don't want to waste more time for that.

[gaberel]

Why no one from Samsung Team reply here!
No one can help?!
So I lost the money I paid for my S23 Is that scam ??!

[AndrewL]

@gaberel: I'm sorry to hear that you have encountered this issue with your warranty repair. If you have been in touch with our Support Team, and your query is currently under investigation, then please continue to liaise with the relevant department, as they are in the best position to provide you with any updates on the progress of the case, along with any proposed resolutions. 

[gaberel]

I need to escalate this issue to the relevant department.