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Apps will crash on load

(Topic created on: 07-05-2023 02:14 AM)
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Kris96
Explorer
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I've had this issue where apps like Priority, Nandos, Rumble Heroes and others will crash on load. 

I'm not the only one, I know of probably 6 people so far with the same issue. All have Priority crashing but now I've seen on 2 other phones Nandos crash too. 

It doesn't make sense for this issue to be consistent across the S23 Ultra range but most of these issues are only on that phone. 

We've tried the usual stuff:

Clear cashe
Delete app
Install app again
Reset the whole phone
There's not many duplicate apps on all these phones for it to be the same app causing the issue
There's no error message, app opens, and crashes either immediately or in a few seconds
Latest update for all (at various times, meaning not the same software version)
Latest app updates

If app gets moved to Secure folder it works without an issue.
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4 REPLIES 4
BandOfBrothers
MegaStar
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That's not good at all @Kris96 

The troubleshooting you've carried out thus far has been exemplary  👍 

Please also send feedback via your Samsung Members app if you haven't already.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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-Robot-
Samsung Members Star ★★
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I don't know about other apps but my Nandos app doesn't crash but can see why you would be upset. If I couldnt collect my free chicken chilli 🌶 I would be mad 😡
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Afhraider
First Poster
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I have same issue i play game call injustice 2 mobile game crash on loading i try everything i deleted i reinstall clear cache google play server etc everything i try everything nothing work i try different device with my account it works but not my samsung s23 ultra i frustrated please help me if you can i contact game deleveper they say problem is not our side.

Kalaki
First Poster
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did it finally work?

If it did help inform me how because am facing the same problem 

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