Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

6.1 Update screen unresponsive

(Topic created on: 10-04-2024 03:57 PM)
730 Views
Ginner93
First Poster
Options
done the update since then phone screen unresponsive tried restetting etc still no luck help please
0 Likes
14 REPLIES 14
Tourbillon De La Vie
Samsung Members Star ★
Options

Does it work if you restart in safe mode? 

0 Likes
johnnyfable
First Poster
Options

Same issue..so aggrivating..my stylist works..give that a try

0 Likes
Gman0309
First Poster
Options

Ok so this is for you and anyone else out there. If you have an aftermarket screen. Call your repair shop. This is not an issue by Samsung but the vendor that makes aftermarket screens not making sure they were ready to be able to handle this update. After getting mine replaced for free due to a lifetime warranty with my repair shop, I can confirm that one UI 6.1 now works on my phone. these aftermarket vendors need to be notified, unless they already know, so they can make new ones and if you got it from a good repair shop like I did, then you should have a lifetime warranty too that covers your screen in an event like this. 

0 Likes
Members_pDiYkhC
Journeyman
Options

this is not just aftermarket screens, mine is original, ( owned from new and in sealed box when purchased), and is unresponsive since update

0 Likes
kiders
First Poster
Options
Had updated last night then soon as phone restarted my screen no longer works but will with pen
0 Likes