Palm swipe to capture is not working in my new s23 ultra.

[himalay42]

Palm swipe to screenshot and palm swipe to take picture are not working in my new s23 ultra. I already turned that feature on/off ,then restarted it. Doesn't worked out.

[MartijnK]

Hi @himalay42, good afternoon.

Welcome at the Samsung Community and what awesome to read you've bought the S23 Ultra. Is your phone also up-2-date? Do you also experience this when you have started your phone in Safe Mode? With the Safe Mode you start the device without installed third-party apps, the device then only boots with standard applications. Look here for information on how to start Safe Mode on your device: https://bit.ly/3gqindd

Keep us posted, please!

Kind regards,

Martijn

[himalay42]

Thanks for your reply. Phone is up to date. This safe mode method is not working also.

[MartijnK]

How are the other gestures? And have used this before on this phone?

Kind regards,

Martijn

[himalay42]

Other gestures are working properly. I haven't used it before.

[MartijnK]

Place the side of your hand at the screen of your phone en slide from left to right, with this movement you'll make an screenshot. 

Kind regards,

Martijn

[himalay42 · Accepted solution]

Okey! I found the error. I activated swipe gesture as navigations type. Thats why swipe capture was not working. When I turned off navigation swipe gesture off, swipe capture is working.
Anyways, many thanks for your suggestions.

[ThePhoenix]

I have the same issue on my new S23 and this solution didn't work for me  😞

[Ajay-A]

Hallo @ThePhoenix,

Thank you for your message. Have you tried deleting the chache memory through the recovery menu? If not, turn of your phone, press and hold the Volume Up, Power, and Home/Bixby buttons until you see the Android logo. After a few seconds you will enter the recovery menu. Select 'Wipe cache partition' and afterward 'Reboot systeem now'. Let us know it it worked.
 

With kind regards,

Ajay