Subtitles & audio out of sync

[dancliff]

Hi all, I've had the s22+ for just over a week now & have noticed the jarring audio out of sync issues that everyone else seems to be having too (April update didn't fix for me). I've also noticed that subtitles are out of sync & have a second or so delay compared to the video. It's definitely an issue with the phone as I tried it on my old phone side by side with the same video & the delay was very noticeable in the s22+.

Is anyone else experiencing this problem with subtitles or still experiencing the audio sync since the April update?

Really considering sending the phone back if this isn't fixed soon.

[Daniel87]

I had that problem but I see this post that fixed the problem straight away

[dancliff]

Ah I've tried that on all the apps but unfortunately even after a restart & clearing the cache for all the problem is still there 😕

[Aklima]

Hi,
Have you tired the reset the phone ?

[Mobz]

After clearing cache, try 'repair apps' at the bottom of the list

[AndrewL]

@dancliff: I'm sorry to hear that you're experiencing audio syncing issues with your Galaxy S22+. This is due to be fixed in a future software update however, in the meantime, please take a look at the steps below as a temporary workaround (using YouTube as an example)

1. Restart the device.
2. Settings> Sound and Vibration> Separate App Sound> Turn on now> select YouTube
3. For audio device select Bluetooth device.
4. Play YouTube clip.
5. Settings > Sounds and Vibrations > Separate App Sound > Audio Device, and select phone.
6. Play YouTube clip.
7. Settings > Sounds and vibrations > Separate App Sound and then turn off.

Let me know if this helps.