09-03-2023 12:58 PM in
09-03-2023 03:19 PM in
@Andy0121 Clearing the cache partition can help with crashes and advisable after updates. This deletes the temporary files but keeps Data intact. Follow these steps:
1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
I would also recommend Repairing Apps from the same Recovery Menu. Another option to use the Galaxy Apps Booster available via the Good Guardians suite.
Whist can be a hassle if all else fails a Factory Reset is sometimes necessary, need to ensure Data is backed up first though.
If issues persist or do not want to follow all these steps at the moment best to send an error Report via Samsung Members- Support-Error Reports.
Know some customers have issues but not universal.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .