Secure Folder issue on S22 Ultra

[JakeinLondon]

I have a brand new S22 Ultra but my Barclays Bank app does not work in the Secure Folder. I upgraded from a Note 9 where the Barclays app and my other banking and credit card apps all worked perfectly fine within the Secure Folder.

On the S22 Ultra all the other banking apps and credit card apps are still working within the Secure Folder but not the Barclays one.

Can anyone advise me how this can be fixed?

[Tourbillon De La Vie]

It sounds like the issue could be is with app itself so maybe approach barclays support. It works fine outside secure folder 

[JakeinLondon]

Yes I spoke with both Barclays support and Samsung. It seems the problem is known to Samsung. The explanation I was given is that the new S22 Secure Folder's security protocols are the highest ever and the Barclays app is not yet compatible with them. Hence the app won't work from within Secure Folder.
I informed Barclays and hopefully they will issue an update.

[M1ke1]

Having the same issue with my new S22 and getting an interminable runaround from Barclays, I got a definite response today.

In short, their IT team have confirmed that their mobile banking app is incompatible with the secure folder on some Samsung phones 'for some reason unknown to them'. Probably due to a lack of curiosity and/or concern. There's another thread reporting the same issue in March 2020!

This might only affect the more recent Samsung models/Andoid versions as the app worked perfectly well on my S8.

The outcome is that if you get a T0020 error message, the app won't work inside your secure folder, whatever you try!

It should work outside the secure folder - but that's not the point. Other banking apps work can be activated inside my secure folder where they should be put for added protection.

I urged the Barclays adviser to at last get the code added to their online list of error codes so their customer services can immediately advise customers to give up hope of getting the app to work inside their Samsung secure folder.

But time will tell - they've evidently shown no corporate concern or urgency up til now.

[JakeinLondon]

I'm sorry to learn that you too are having this problem. So 10 months on my original problem remains. I am using my Barclays app outside of the secure folder and it makes me uncomfortable. The weird thing is that my Barclaycard app works fine from within secure folder!

[Hubcap]

Same problem with the S23 Ultra.

Despite having the name "Barclays", Barclaycard are a completely different organisation, so that probably explains why theirs (just like other financial institutions) work within the secure folder environment

[JakeinLondon]

I too upgraded a year ago to an S23 Ultra and the problem did not go away.

[rod33]

It's still an issue

[StickerEng]

S24+ and secure folder install still gives the T0020 error and then just spins whilst 'submitting data'

[M1ke1]

That's one of the many frustrating reasons I no longer bank with Barclays - inadequate customer service