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Screen keeps turning off

(Topic created on: 23-04-2022 11:25 PM)
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smg1
Troubleshooter
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When I held my hand over the front camera during normal use  the screen went off.

The above paragraph is in past tense because I restarted my phone and this didn't happen any more.

My questions.are:

Is has anyone experienced this?

Is it a setting that I've set?

Have I found a fault that's going to reoccur? 

Please help if anyone has the answer to this and I'll update if it happens again 


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3 REPLIES 3
Aklima
Big Cheese
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Hi,
I am not currently facing this issue.
smg1
Troubleshooter
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Thankfully it's only happened the once and the phone restart sort it.

I went into the Diagnostic in the Members App and my phone passed the Proximity Recognition.

Hopefully I won't experience this again
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Manraj Singh
First Poster
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This happened to me as well and it got sorted after restarting. I checked the phone and whatsapp apps by force stopping them but it didn't help. 

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